Frequently Asked Questions

Please reach us at natalie@fssi.ca or call our intake line at (780) 974-0612 if you cannot find an answer to your question.

❓How do I request FSSI as my service provider?

Please contact FSSI to begin the intake and planning process.

❓What is the intake process like once I am approved for FSCD services?

We will contact you to setup an intake meeting. We’ll gather information about your child’s strengths, needs, routines, and goals. From there, we create a tailored service plan and match you with the right team members.

❓Can I be involved in setting goals for my child?

Yes — absolutely! We use a family-centered approach, meaning your goals and priorities are central to everything we do. You’ll collaborate directly with your team to create meaningful, realistic outcomes for your child.

❓How often will my child receive services?

Frequency of services is based on your FSCD agreement and your family’s needs. Some families receive weekly visits, others may receive more or fewer sessions depending on the service plan.

❓Where do services take place?

We come to you — most services are delivered in your home or community setting. This allows your child to learn and grow in familiar, everyday environments. In some cases, virtual options may be available.

❓What happens if my child’s needs change?

We regularly review your child’s progress and can adjust services if needed. If there are significant changes, we’ll work with your FSCD caseworker to update the agreement so support remains appropriate.

❓Can I choose specific team members at FSSI?

We do our best to match families with clinicians based on their needs, goals, and preferences. If you have specific requests or wish to change team members, we’re happy to work with you to make sure you feel comfortable and supported.

❓Is there a waitlist?

Wait times vary depending on service demand and the type of support requested. We will let you know right away about availability and next steps.